Privacy Policy mygame app – Personal Data Protection for Malaysian Players

Mygame app is fully committed to protecting the privacy and personal data of all its members. We understand that your trust is our most valuable asset, and one of the ways we uphold that trust is by handling your personal data in a transparent, responsible, and secure manner.

This Privacy Policy applies to all personal information collected by mygame app across all channels, including the mygame app website accessed via browser on your computer or mobile device, any registration forms or questionnaires you complete, communications between you and the mygame app support team, and any other interactions with our platform.

This Policy does not apply to third-party websites or services that may link to or from the mygame app platform. We recommend reading the privacy policy of any third-party website you visit separately.

Mygame app collects various types of personal data for the purposes of operating the platform. The following is a comprehensive overview of the data we collect:

Mygame app does not collect special category data such as health information, religious beliefs, political views, or trade union affiliations unless there is a specific legal requirement to do so.

Mygame app collects personal data through several different channels and methods:

• Direct account registration: When you complete the mygame app registration form, you voluntarily provide your name, Malaysian phone number, email address, and any other required information. This is our primary source of data.
• Financial transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u / CIMB Clicks), we receive a transaction record from the payment provider for verification and internal record-keeping purposes.
• Platform usage: When you play slots, blackjack, roulette, Live Casino, or place Sports Betting wagers on mygame app, our system automatically records your gaming activity for game integrity and dispute resolution purposes.
• KYC process: During identity verification, you may be asked to upload identification documents such as your MyKad or Malaysian passport, along with proof of your current address.
• Support communications: All communications between you and the mygame app support team — via live chat, email, or other channels — are recorded for quality assurance and issue resolution purposes.
• Automated technology: As described in Section 7, we use cookies and similar technologies to automatically collect technical data while you use the mygame app platform.

Mygame app uses your personal data for the following purposes, all of which are necessary for the operation of our Malaysian online casino platform or for compliance with our legal obligations:

• Account management: Creating, verifying, and maintaining your mygame app account, including identity verification, login processing, and managing your account security settings.
• Transaction processing: Processing deposits via Malaysia's local eWallets and FPX, handling withdrawal of winnings, tracking account balances, and maintaining accurate transaction records for audit and dispute resolution purposes.
• Service delivery: Enabling you to access and play all games on mygame app — slots, live casino, blackjack, roulette, baccarat, Sports Betting on the Malaysia Super League and EPL, virtual sports, and more — as well as manage the bonuses, VIP promotions, and rewards you are entitled to.
• Platform security: Detecting and preventing fraud, money laundering, account misuse, multiple account ownership, and any activity that violates mygame app's Terms & Conditions.
• Customer support: Providing effective technical support and 24/7 customer service in Bahasa Melayu to all mygame app members.
• Legal compliance: To fulfil our obligations under applicable Malaysian law, including the Personal Data Protection Act 2010, the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and other related legislation.
• Service communications: Sending important notifications relating to your account, policy changes, security updates, and promotional information that you have opted in to receive.
• Platform improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience, platform performance, and mygame app's game offerings.

We will not use your personal data for any purpose beyond those listed above without first obtaining your renewed consent.

Mygame app does not sell, rent, or share members' personal data with third parties for their own marketing or commercial purposes. However, to operate our platform effectively, we may need to share your personal data with the following selected parties under limited circumstances:

• Payment providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and FPX CIMB Clicks receive only the minimum transaction information necessary to process your deposits and withdrawals. Each of these providers has its own privacy policy governing how that data is used.
• Technical service providers: We work with carefully selected third-party providers for specific services such as server hosting, cybersecurity, data analytics, and technical support. These providers are contractually required to handle your personal data with the same level of protection that we apply.
• Legal authorities: We may be required to disclose personal data to Malaysian government authorities, law enforcement agencies, or courts where mandated by applicable Malaysian law, including for compliance with the Anti-Money Laundering Act.
• Business transfers: In limited circumstances such as a merger, acquisition, or sale of assets involving mygame app, member personal data may be transferred as part of the business assets. In such cases, all members will be notified in advance and this Privacy Policy will continue to apply.

Mygame app takes a layered approach to data security. Rather than relying on a single protection mechanism, we combine multiple technical security layers and procedures to ensure your personal data remains protected at all times:

• 256-bit SSL encryption: All communications between your device and mygame app's servers are encrypted using Transport Layer Security (TLS) at 256-bit strength. This is the highest industry standard and ensures that your information cannot be intercepted in transit.
• Data-at-rest encryption: Personal data stored on our servers, including passwords hashed using the bcrypt algorithm and sensitive financial information, is encrypted using AES-256 even when at rest.
• Role-based access control: Only mygame app staff who require access to specific data to carry out their authorised duties are permitted to access it. All internal access is logged and audited on a regular basis.
• 24/7 threat monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts as quickly as possible.
• Regular penetration testing: We conduct independent security testing on a regular basis to identify and address any vulnerabilities before they can be exploited.
• Incident response plan: mygame app maintains a structured incident response procedure. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within the timeframes required under Malaysian law.

Regarding data retention: mygame app retains member personal data for as long as your account remains active and for a minimum of 7 years after account closure to meet applicable legal and regulatory requirements in Malaysia, including financial record-keeping and audit obligations. Data that is no longer required will be securely deleted or anonymised.

Mygame app uses cookies and similar tracking technologies to enhance your experience on our platform, enable certain features to function correctly, and collect analytics data that helps us understand how the platform is used.

The types of cookies we use are:

• Essential Cookies (Required): These cookies are required for the mygame app platform to function properly. They manage your login session, maintain session security, and remember your language and currency preferences. Without these cookies, the platform cannot function as intended.
• Performance cookies: These cookies collect information about how you use mygame app — pages visited, games played, and session duration. This information is used in aggregate form to improve the platform's performance and user experience.
• Functional cookies: These cookies remember your preferences and settings on mygame app — such as your preferred language, game preferences, and display configuration — so you do not have to reconfigure them each time you log in.
• Analytics cookies: We use analytics tools to understand overall usage patterns across the mygame app platform. This data is processed anonymously and cannot be used to identify you as an individual.

You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the mygame app platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a mygame app user hold important data protection rights. We are committed to fully respecting and facilitating the exercise of these rights:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you. Access requests can be submitted through your mygame app account settings or by contacting support@mygameapp.best. We will process your request within 21 days.
• Right to correct: If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Basic information such as your phone number and email address can be updated directly in your account settings.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing that took place prior to the withdrawal.
• Right to object to marketing processing: You have the right to object to the use of your personal data for direct marketing purposes at any time. You may opt out of marketing communications via the "unsubscribe" link in any promotional email or through the notification settings in your mygame app account.
• Right to Lodge a Complaint: If you believe that mygame app has violated your data protection rights, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.

Some of mygame app's operations involve technical infrastructure and service providers that may be located outside Malaysia. In such cases, your personal data may be transferred to and processed in countries other than Malaysia.

Mygame app ensures that any cross-border data transfers are carried out with adequate safeguards in place. This includes ensuring that recipients of data in other countries are contractually bound to protect your personal data to a standard at least equivalent to that required under Malaysia's PDPA, or that the recipient country has an adequate level of data protection as determined by the relevant Malaysian authorities.

Such data transfers are limited strictly to what is necessary for the delivery of mygame app services to you and are subject to strict data processing agreements with all parties involved.

Mygame app is a platform intended solely for individuals aged 21 and above. We do not knowingly collect or process the personal data of minors or individuals below the legal gambling age in Malaysia.

If we find that we have collected personal data from an individual under the age of 21, we will take immediate steps to delete that information and close the account in question. If you believe we may have inadvertently collected personal data from an underage individual, please contact us immediately at support@mygameapp.best so we can take appropriate action.

Mygame app may update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable Malaysian legal requirements, or the services we offer. We are committed to providing clear and reasonable notice of any material changes to this Policy.

When we make material changes to this Privacy Policy, we will notify you via email to the address registered with your mygame app account, a prominent in-platform notification during your next login session, or both — at least 7 days before the changes take effect.

It is your responsibility to review this Privacy Policy from time to time. The "Updated" date at the top of this document indicates when the last changes were made. Your continued use of the mygame app platform after the effective date of any changes constitutes your acceptance of the updated version of this Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mygame app handles your personal data, please contact our Data Protection Officer through the following channels:

• Dedicated privacy email: support@mygameapp.best — Use the subject line "Privacy Enquiry" or "Personal Data Rights Request" to ensure your email is routed directly to the relevant team.
• Live chat: Available 24/7 directly within the mygame app platform. Our support team operates in Bahasa Malaysia and can guide you through the process of submitting a formal privacy request.
• Official complaints: If you are dissatisfied with our response to a privacy-related request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Mygame app is committed to responding to all privacy-related enquiries within 7 business days. For more complex requests, such as comprehensive data access requests, we may require up to 21 business days as permitted under Malaysia's PDPA.