Terms & Conditions mygame app – Guidelines for Using a Malaysian Online Casino Platform

By registering an account with mygame app, you confirm that you have read, understood, and agreed to comply with all terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

Acceptance of these Terms is ongoing and applies to every session in which you use the mygame app platform, whether via a web browser on a desktop, Android or iOS smartphone, tablet, or any other device. Continued use of the platform following any changes to these Terms constitutes your acceptance of those changes.

To register and use mygame app, you must meet all of the following eligibility requirements without exception:

• You must be at least 21 years old at the time of registration. mygame app does not permit any underage individual to register, use the platform, or participate in any online gambling activity offered.
• You must be an individual and not a corporate entity, company, organisation, or agency. Registration on behalf of a company or third party is not permitted.
• You may only register a single account. Each individual, IP address, phone number, identification card details, and physical address is permitted only one mygame app account.
• You may not open a new account if your previous account was suspended or closed by mygame app due to a breach of these Terms.
• You must use your mygame app account for your own personal use only and are not permitted to allow anyone else to access your account under any circumstances.

Mygame app reserves the right to conduct age and identity verification at any time. Should any member be found to have provided false information regarding their eligibility, the account will be closed immediately and all balances including winnings will be forfeited.

When registering a mygame app account, you are required to provide truthful, accurate, and complete information, including your full name, an active Malaysian phone number, and a valid email address. You are responsible for keeping this information up to date at all times.

You are solely responsible for keeping your mygame app account password confidential. Do not share your password with anyone — including family members, friends, or anyone claiming to represent mygame app. The mygame app support team will never ask for your password under any circumstances.

Any activity that occurs through your account — including deposits, bets, and withdrawals — is considered to have been carried out by you, unless you have reported unauthorised access to our support team within 24 hours of the incident.

Identity verification (KYC — Know Your Customer) may be required before your first withdrawal or when the withdrawal amount exceeds a certain threshold. Documents that may be requested include a copy of your MyKad, proof of address, and proof of payment method. This is an industry-standard process designed to protect you from fraud.

Mygame app accepts deposits via Malaysian local payment methods only. Accepted methods are:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow
• FPX Internet Banking: Maybank2u, CIMB Clicks, and other banks supported by FPX

The minimum deposit is RM10. Deposits are processed and credited to your mygame app account within seconds of the transaction being confirmed by the payment provider. mygame app does not charge any fees for deposits; however, your payment provider may apply their own transaction fees.

For withdrawals, all funds must be returned to the same payment method used for the deposit. mygame app reserves the right to request additional documentation before processing a withdrawal for anti-money laundering compliance purposes. Withdrawal processing times are as follows:

• Standard Members: Within 2 hours of the withdrawal request
• VIP Gold Member: Within 1 hour
• Platinum VIP Members: Within 30 minutes
• Diamond VIP Members: Within 15 minutes

Any attempt to make a transaction using a payment method not listed above, or using a third-party account, will be declined and may result in your account being investigated for suspicious activity.

All bonuses and promotions offered by mygame app — including the Welcome Bonus of up to RM500, VIP cashback, reload bonuses, and special promotions — are subject to their respective specific terms and conditions as stated on the relevant promotions page. The following terms apply generally to all mygame app bonuses:

• Bonuses are valid for one account per individual, per phone number, per IP address, and per device. Misuse of the bonus system in this manner will result in the cancellation of all related bonuses and winnings.
• Wagering requirements must be met within the specified period. Any bonus credits or winnings that do not meet the wagering requirements within that period will be automatically forfeited.
• Mygame app reserves the right to modify, suspend, or cancel any bonus or promotion at any time with reasonable notice to affected members.
• Hedge betting or any strategy designed to exploit bonuses without genuine risk is strictly prohibited and may result in account closure.
• Bonuses cannot be converted directly into cash. Winnings derived from bonuses may only be withdrawn once the wagering requirements have been fully met.

For the mygame app Welcome Bonus specifically, the wagering requirement is 10x the bonus amount only (not the deposit). This is among the most competitive wagering rates in the Malaysian online casino industry and reflects mygame app's commitment to treating new players fairly.

All games offered on mygame app — including online slots, live casino tables (roulette, blackjack, baccarat, and more), Sports Betting on Malaysia Super League football, EPL, badminton, e-sports, virtual sports, and all other table games — are subject to their respective specific rules, which can be found in the relevant game help section.

Regarding RNG (Random Number Generator) for computer-based games: all mygame app RNG games use a random number generator that has been audited and certified by an independent international body. The outcome of every round is entirely random and cannot be predicted or manipulated by any party, including mygame app itself. The RTP (Return to Player) stated for each game is based on long-term simulations and represents a statistical average — it is not a guarantee of winnings in any individual session.

Regarding Live Dealer tables: the outcome of a live game round is final and cannot be disputed once the round has concluded. In the event of a technical failure during an active round, mygame app reserves the right to void that round and return all bets to the players involved.

As a mygame app member, you agree to take full responsibility for all actions carried out through your account. Specifically, you agree to:

• Only use your own legitimately obtained personal funds when making deposits and playing on mygame app. The use of funds derived from illegal sources or criminal activity is strictly prohibited.
• Not to use any automation software, bots, scripts, or third-party tools designed to automate gameplay or gain an unfair advantage over other players or the platform.
• Not engaging in any activity that may disrupt or impair the normal operation of the mygame app platform, including DDoS attacks, hacking attempts, or system manipulation.
• Not using the mygame app platform for money laundering or any other unlawful financial activity.
• Not submitting false or misleading claims or complaints to the mygame app support team in an attempt to obtain undeserved benefits.
• Treat all dealers, fellow players, and mygame app support staff with courtesy and respect in every interaction, including in-game live chat.

Any breach of the above responsibilities may result in account suspension or closure, forfeiture of all balances and winnings, and legal action where applicable.

Mygame app reserves the right to suspend or close any account at any time where there is reasonable cause to do so, including but not limited to:

• Breach of any part of these Terms & Conditions
• Identity fraud, or providing false information during registration or KYC verification
• Multiple account ownership by the same individual
• Bonus abuse, hedge betting, or exploitation of promotions
• Activity suspected of constituting money laundering or the financing of illegal activities
• Use of unauthorised software or automation tools
• Disruptive or threatening behaviour toward staff or other players

Members who wish to close their own account may do so at any time through the account settings or by contacting the mygame app support team. Upon account closure, any remaining balance (after deducting bonuses that have not yet met the wagering requirements) will be returned to you via your original payment method within 5 business days.

Mygame app provides its platform on an "as is" basis and makes no guarantee that the service will operate without interruption, errors, or technical failures. To the extent permitted by applicable Malaysian law, mygame app shall not be liable for:

• Any financial losses incurred through gaming or betting on the platform, including amounts wagered or unrealised winnings
• Service disruptions caused by factors beyond mygame app's control, including internet outages, third-party server failures, natural disasters, or force majeure events
• Loss or damage arising from unauthorised access to your account due to negligence in safeguarding your password
• Any personal financial decisions made based on information or statistics displayed on the mygame app platform

Mygame app's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the liability claim.

Mygame app takes the privacy of its members seriously. All collection, processing, and use of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and mygame app's Privacy Policy, which forms part of this agreement.

The personal data we collect includes your name, phone number, email address, payment details, IP address, and gaming activity history. This data is used solely for platform operations, identity verification, transaction processing, service communications, and legal compliance. We will not sell your data to third parties for marketing purposes.

All data is encrypted using 256-bit SSL and stored on servers protected to the highest industry security standards. For full details on how we handle your data, please refer to mygame app Privacy Policy.

Mygame app is committed to promoting responsible gaming and preventing problem gambling. We provide a range of self-control tools accessible to all members through their account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits. Limits take effect immediately when lowered and are subject to a 7-day cooling-off period when increased.
• Loss Limit: Set a net loss limit for a defined period. Once the limit is reached, you will be unable to make any further deposits until that period expires.
• Session Limits: Set a time limit for each playing session. You will be notified as you approach the limit and automatically logged out once it is reached.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a custom period based on your needs.
• Self-Exclusion: Restrict access to your account for a minimum period of 6 months up to a permanent exclusion. This cannot be reversed before the period ends.

Gaming on mygame app is purely for entertainment and is intended for individuals who play with money they can afford to lose without affecting their financial or personal wellbeing. If you are concerned about your own gambling habits or those of someone you know, please contact the mygame app support team or refer to the Responsible Gaming page us for the appropriate support resources.

These Terms & Conditions and all aspects of the relationship between mygame app and its members are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising from or in connection with these Terms that cannot be resolved through direct negotiation shall be referred to the exclusive jurisdiction of the relevant Malaysian courts.

You agree that any legal action or proceedings relating to the mygame app platform shall be brought exclusively before a court of competent jurisdiction in Malaysia, and you consent to submit to the personal jurisdiction of such courts.

Mygame app reserves the right to modify these Terms & Conditions at any time. Any material changes will be communicated to all registered members via email to their registered address, an in-platform notification, or both, at least 7 days before the changes take effect.

Continued use of the mygame app platform after the effective date of any changes to the Terms constitutes your acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account before the effective date and receive a refund of your remaining balance in accordance with the withdrawal policy in force at that time.

It is your responsibility to review these Terms & Conditions from time to time. The "Updated" date shown at the top of this document indicates when changes were last made.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the mygame app platform, our support team is available 24 hours a day, 7 days a week:

• Live Chat: Available directly on the mygame app platform — click the chat icon at the bottom right corner of your screen
• Email: support@mygameapp.best — Response within 2 hours for standard enquiries
• VIP Account Manager: Platinum and Diamond VIP members may contact their dedicated account manager directly via WhatsApp

For formal complaints requiring management review, please send an email with the subject line "Formal Complaint" to support@mygameapp.best. We are committed to providing an initial response within 24 hours and resolving the case within 7 business days.